This project combined workflow process mapping, root cause identification, and workload analysis to identify key roadblocks to ensuring the rehabilitation program could expand. A key success factor for this project was linking executive management and core technical staff to the project. Blue Cypress along with an executive management team, compiled with key decision makers, provided insight on roadblocks and more importantly ensured changes could be made and quick wins implemented. The technical staff provided the on-the-ground knowledge and solutions assessment to build a strong list of recommendations.